FAQ

Frequently Asked Questions (FAQ)

Ordering

1. How do I place an order on GOMO?

• To place an order, simply browse our store, select the items you want, and add them to your shopping cart. Then, proceed to checkout and follow the prompts to complete your purchase.

2. Can I make changes to my order after it's been placed?

• Once your order is confirmed, we strive to process and ship it as quickly as possible. Therefore, changes to orders are not always possible. If you need assistance, please info@gomo.fi

Shipping and Delivery

3. What are the shipping options available?

• We offer various shipping options, including Posti and Matkahuolto.

4. How long will it take to receive my order?

• Delivery times vary based on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.

5. Can I track my order?

• Yes, you will receive a tracking link via email after your order is shipped. You can use this link to monitor your shipment's progress.

Returns and Refunds

6. What is your return policy?

• Our return policy allows returns within 30 days of the purchase date for items in their original condition. For more details, please refer to our Returns and Refunds Policy.

7. How do I initiate a return or request a refund?

• To start the return process, please contact info@gomo.fi with your order number and a reason for the return.

Products and Warranty

8. Do you offer warranties on your products?

• Some of our products may come with warranties. Check the product description or contact our customer support for warranty information.

Contact

9. How can I reach your customer support? - You can reach our customer support team by email via info@gomo.fi. We're here to assist you with any questions or concerns.

Feel free to contact us if you have any questions that are not addressed here. We're here to help!