Returns and Refunds Policy

Returns and Refunds Policy

Effective Date: [1.11.2023]

We want you to have a hassle-free shopping experience with us, and we understand that sometimes, returns and refunds are necessary. Please read our policy carefully to ensure a smooth process.

1. Eligibility for Returns

  • You may be eligible for a return within 30 days from the date of purchase.
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging that you received it.

2. Initiating a Return

  • To start the return process, please contact info@gomo.fi with your order number and a detailed reason for the return.
  • Once your return request is approved, we will provide you with return instructions and a return shipping label, if applicable.

3. Return Shipping

  • If your return is approved, you are responsible for the cost of return shipping unless otherwise specified by our customer support team.
  • We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

5. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or product, please initiate a return (following the guidelines above) and place a new order for the desired item.

6. Non-Refundable Items

  • Some items, such as gift cards, are non-refundable.

7. Late or Missing Refunds

  • If you haven't received your refund within the specified timeframe, please check your bank account first.
  • If you still haven't received your refund, contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at info@gomo.fi

8. Questions and Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us at info@gomo.fi. Our customer support team will be happy to assist you.